Are you facing an issue with B&Q’s service and not sure what to do? This post sums up all the ways you can reach B&Q Customer Support, and what are the best ways to connect with them based on your inquiry.
The orange brand has an inclusive catalog that puts together more than 40,000 products. Founded in 1969, B&Q has since become the largest home garden improvement retailer in Europe with over 300 stores in the whole continent.
B&Q is part of the public limited company, Kingfisher PLC. B&Q and their mother company aim to reach the highest level of sustainability in their products and services, taking part in policies and initiatives such as Forest Friendly Timber and the WEEE scheme.
Contacting B&Q Customer Service
There are three main ways you can contact B&Q: through their website, social media, and phone.
B&Q Customer Service – Phone
The fastest way to contact B&Q customer service is by simply calling its contact center.
In case you have questions regarding your home delivery, existing orders, or faulty products, call: 0333 014 3357.
For general inquiries you can call B&Q customer service department: 0333 014 3098.
These numbers are ready to take your call all week, between 8 am – 8 pm on Monday to Saturday, and from 10 am – 4 pm on Sundays.
B&Q Customer Service – Website
You can contact B&Q customer service on the company’s official website. There are two options available on the website:
- Online form
- Live chat (the orange chat bubble on the lower right corner)
B&Q Customer Service – Email
You can email B&Q for complaintson: [email protected].
But if you’d like to contact them for a complaint regarding their service agents or how their customer support handled your complaint, you’ll need to contact their Executive Customer Care Team through this email: [email protected].
Note that this department operates between 8 am – 8 pm, Monday to Saturday.
B&Q Customer Service – Social Media
B&Q might sometimes be available on social media as well. The following platforms are where they’re most active:
The next two social media platforms are for informative content only. If you message them, they’ll only guide you to their emails or phone numbers above:
Tips for Getting a Fast Response
- Use the right channel. If you’re calling the wrong department, you’ll have to wait until you’re transferred to the right one. And if you’re contacting their Facebook page for a refund, they’ll almost certainly just refer you to the email or phone number.
- Be ready with all the information. Having every relevant piece of information ready and providing them saves you and your customer support agent a lot of back and forth. This is especially important if you’re emailing Customer Support.