eBay is an e-commerce company based in the United States. It focuses on facilitating business-to-consumer and consumer-to-consumer sales. Founded by Pierre Omidyar in 1995, the company was one of the major successes of the dot-com bubble of the nineties, and still is a major player in the e-commerce world.
eBay is mainly an online auction and shopping platform that allows people and businesses to buy and sell goods and services.
eBay is free to use for buyers, although sellers are charged fees to list items. Sellers also pay a portion from each sale to eBay for facilitating the sale. Buying and selling between users continues to be the single biggest service provided by eBay.
On the first years, sales on eBay were made mostly through online auctions, but they’ve since expanded their services, and users can now offer products and services with a “Buy it Now” price in addition to online auctioning.
Today, eBay continues to be a leading online retailer for consumer-to-consumer sales.
How to Contact eBay Customer Service
There are a number of ways to get in contact with eBay’s customer support:
Contact eBay Customer Service – Phone
eBay does not have a customer support phone number listed, although some third-party sites list one. To reach their customer support by phone, users must first go through the online chat and then be connected with a customer service representative.
Contact eBay Customer Service – Online Chat
eBay uses an online chat bot to help point you to needed answers – click here. If their chat bot is unable to help you, it will connect you with a live customer service representative.
Be sure to also check the help section on eBay.com, for articles and FAQs about various customer related issues.
Contact eBay Customer Service – Social Media
eBay uses Twitter and regularly Tweets and replies to customers. However, their replies are typically just for congratulating customers on great buys, and not for of answering customer support concerns.
Their other Twitter account, AskeBay, answers customer support questions, although they typically refer people to customer support for specific questions.
Customers can also contact eBay on the company’s official Facebook page, although they will typically get a response to follow up with customer support. If a customer gives general feedback, the social media managers usually responds that they’ll pass that information on.
Tips for Getting a Fast Response from eBay
If you’re looking for a fast (and helpful) response from eBay, their online customer support chat is the best route.
Although you may get a response on social media, their social media managers are more likely to refer you to their live chat for customer support. However, if you have general questions about their services, their Ask eBay Twitter account is active online.
Unfortunately, eBay doesn’t publish a customer support phone number. Their live chat bot will direct you to resources to help you troubleshoot problems. If your specific problems cannot be remedied through the chat, you will be connected with a customer service representative.