Houzz is an online site and community founded in the United States by Adi Tatarko and Alon Cohen. The two founders began the company in 2009 because of their personal remodeling project. When they struggled to find professionals to help with their home improvement project, they were inspired to create a site to help homeowners find qualified professionals. The site became an official company in 2010.
The site provides an online community for people to discuss architecture, interior design, landscape design, home improvement, and decorating. Houzz released their iOS app in 2010 and an Android app in 2012.
Today, the site gets traffic from users around the world. Local offices and staff have been hired in the UK, Germany, and Australia.
In 2013, Houzz released their “Real Cost Finder,” a tool that helps homeowners estimate the total cost of their home renovations. They use data from the Houzz community to estimate costs, helping homeowners make room in their budgets for major projects.
Houzz continues to release features to help their community. Furniture retailers and home improvement professionals are able to create profiles to help them connect with homeowners. Their “View My Room 3D” tool allows users to preview products in 3D. They’ve also improved these tools to allow users to us AR technology to help plan their spaces.
How to Contact Houzz Customer Service
You can reach Houzz customer care using several different methods:
Houzz Customer Service – Phone
Customer support is available by phone at 1-800-368-4268. On Mondays through Fridays, they’re available from 5 a.m. to 4:30 p.m. Pacific time. On Saturdays, they’re available from 6:30 a.m. to 3:00 p.m. Customer support cannot be reached by phone on Sundays.
Houzz Customer Service – Text
Houzz also offers a texting option to contact customer support. However, they only respond to texts Monday through Friday from 6 a.m. to 3:30 p.m. Pacific time. They can be reached by text at 1-833-865-0572.
Houzz Customer Service – Social Media
Houzz is active on Twitter (twitter.com/houzz), although they usually do not respond to user Tweets.
Their Instagram account also focuses primarily on sharing content, although they do respond to questions about the contents of the post (such as links to products shared). The same is true for their Facebook page.
Houzz Customer Service – Contact Form
Houzz offers a contact form on their website where users can submit questions and request assistance at any time. However, Houzz can take a while to respond to these requests and their website requests that users don’t submit multiple requests at once.
Tips for Getting a Fast Response from Houzz
Although Houzz posts frequently on Twitter, Instagram, and Facebook, they do not typically respond to comments. Despite their online presence, these are not great options to get support.
If you have a need on a weekday, their customer support numbers are a great place to start. You can call and speak to a representative by phone on weekdays (plus Saturday).
Houzz’s texting option is also available, although you’re more likely to get a fast response by phone.
For needs that occur at night or on the weekend, Houzz’s contact form is the best method to get a response. If you haven’t heard from them by the time their customer support line opens again, you can contact them by phone to follow up.