Instagram is a photo and video sharing social networking site founded by Kevin Systrom and Mike Krieger in 2010. In 2012, Facebook purchased Instagram for about $1 billion. Instagram users can use a variety of filters and editing features on their photo and video content. Once their media is uploaded, they can use hashtags, text, and geographical tagging to add to their posts.
Users can share posts publicly or privately. Private Instagram accounts allow users to approve followers before their content can be viewed. Public posts can be found by users searching for certain tags and locations. When content is trending, it can show up in the “Discover” tab on the Instagram app.
Instagram users can also like photos and follow users to curate content for their personal feed. The “stories” feature on Instagram allows users to share content that will disappear after twenty-four hours. Over half a billion Instagram profiles use the “stories” feature each day.
There are more than 1 billion registered users on Instagram, and the app is available for both Android and iOS users.
Businesses can use Instagram to promote and sell products. Instagram’s built-in selling features allow businesses to generate sales when they share content. Over 200 million business accounts from around the world are registered on Instagram.
How to Contact Instagram Customer Service
You can contact Instagram on a couple different channels, although there is only one real option to contact their customer support.
Instagram Customer Service – Phone
Instagram has a published phone number – 1-650-543-4800, but the number is fully automated, and just directs callers to the company’s Help Center.
Instagram Customer Service – Social Media
Instagram is active on both Instagram (instagram.com/instagram) and Facebook (facebook.com/instagram). However, their social media managers do not often reply to customer complaints.
Instagram Customer Service – Help & FAQs
Instagram provides an extensive help and FAQ sections both on its website and its mobile apps.
Instagram Customer Service – Report Form
If you need to report a problem on Instagram, you can use the “Report a Problem” feature in the app. You’ll be asked to briefly explain what’s wrong or what feature isn’t working. Their customer support will reply to your in-app report.
Tips for Getting a Fast Response from Instagram
There’s really no secret to getting a fast response from Instagram, since there’s only one real option to contact them. The best way to reliably get ahold of Instagram is through the “Report a Problem” feature in the app.
Instagram replies to most customer support reports within twenty-four hours. However, it may take longer to get a response. Unfortunately, there’s not much more you can do beside wait for them to respond to your report.
Although you can contact them on both Instagram and Facebook, their social media managers do not typically respond to customer complaints on these sites. Posts on social media are primarily used as an advertising tool.
If you have questions, their extensive “Help Center” may be able to answer questions about website use, account problems, and other questions. The search feature on this page can help you find answers to your problems while you wait for a response on your report.