Lowe’s is an American retailer that specializes in home improvement products and services. The first store was opened in North Carolina in 1921. Today, the company owns nearly 2,200 retail locations in the United States and Canada. At one point, Lowe’s was the largest hardware chain the United States, although it was surpassed by The Home Depot in 1989.
Lowe’s focuses on hardware and building materials since World War II. Before that, the company also sold notions, horse tack, dry goods, produce, snuff, and groceries. However, the company today focuses strictly on home improvement products and services.
The company grew in the sixties and seventies, although it suffered in the 1980s because of competition from The Home Depot. Until the eighties, Lowe’s stores operated small locations in smaller towns. However, with The Home Depot’s success with the big-box store format, Lowe’s changed their business plan in order to survive and compete.
Lowe’s had fourteen locations in Mexico, although the Mexico locations closed their doors in 2019. They continue to sell products online and in-store to consumers in the United States and Canada.
Their stores sell tools, appliances, carpet, building supplies, bathroom fixtures, lighting, paint, and more. Professional contractors can use special offers and credit to purchase building materials from Lowe’s. Customers can hire contractors that work with Lowe’s stores to help with home improvement projects.
How to Contact Lowe’s Customer Service
If you need customer support, Lowe’s has a few ways for you to get the help you need:
Contact Lowe’s Customer Service – Phone
Lowe’s customer support lines are open seven days a week, from 8:30 a.m. to 6:30 p.m. eastern. Their general customer support number is 1-800-445-6937. Customers with questions about warranties and protection plans can call 1-888-775-6937.
Contact Lowe’s Customer Service – Online Chat
Lowe’s offers online chat with a live customer support representative. Their live chat can be found on their website.
Contact Lowe’s Customer Service – In-Store
If customers need assistance with questions or returns, customer service at their brick-and-mortar locations can help. However, they may not be equipped to answer all questions, especially if it’s about an online order or warranty issue.
Contact Lowe’s Customer Service – Social Media
Lowe’s uses Twitter to touch base with customers twitter.com/lowes). When users Tweet customer support questions, they often invite customer’s to send a direct message, where they work to solve customer issues.
They use a similar approach on their Facebook page – facebook.com/lowes.
Their Instagram account (instagram.com/loweshomeimprovement/) is mostly used to generate customer interest. They do not typically reply to user needs on this account.
Tips for Getting a Fast Response from Lowe’s
Lowe’s has several ways you can get in touch with their customer support. During business and operating hours, you can visit their store locations to talk to an employee in-store. However, this option may provide limited results, since they may not be able to help with online support.
During their customer support line’s operating hours, this is the best way to reach Lowe’s. You’ll be connected with a customer support representative who can help you with your issues. Specific lines for warranties and installation support are available.
If you have a need outside of operating hours, you can talk to a customer support person on their live chat. Although their social media profiles are available 24/7, responses from these sites typically take longer and often direct customers to other sources for customer support.