The Home Depot, often called “Home Depot,” is the largest home improvement retailer in the United States. They sell tools, products, and construction services. The Home Depot was co-founded by Bernard Marcus, Arthur Blank, Ron Brill, and Pat Farrah in 1978. Their vision was to create a superstore centered on home improvement products and services.
Arthur Blank reflects on the founding of The Home Depot, stating that the company was created with values like respect, excellent customer service, and giving back to the community. Today, Home Depot has retailed locations across the United States, Canada, and Mexico.
Customers can also order products on their website. Items are either shipped directly to the consumer or to the nearest retail location for pickup.
Most Home Depot stores are approximately 100,000 square feet in size and stock a wide range of products. Their two largest stores (in Vauxhall, New Jersey and Anaheim Hills, California) are over 200,000 square feet each. They use bright orange on their signs and equipment and their employees are recognized by their bright orange aprons.
The Home Depot carries big name brands to cover most home improvement needs. As the company has grown, they’ve added exclusive in-house brand: Husky, Workforce, HDX, Hampton Bay, Glacier Bay, Commercial Electric, and Home Decorators Collection.
How to Contact The Home Depot Customer Service
If you need customer support from The Home Depot, you have a number of options:
The Home Depot Customer Service – Phone
You can contact The Home Depot’s customer support at 1-800-HOME-DEPOT (466-3337).
If you need support for an online order, their online order customer support number is 1-800-430-3376.
The Home Depot Customer Service – Text
The Home Depot also offers a text customer support option. You can text “SUPPORT” to 38698 and start a conversation with their customer support team.
However, standard message and data rates will apply and the message frequency can differ based on incoming support request volume.
The Home Depot Customer Service – In-Person
You can talk to a customer support representative in-store at any of The Home Depot’s locations. However, in-store customer support may be limited in how they can help you. If your issue involves online orders, they may direct you to the support phone number.
The Home Depot Customer Service – Social Media
The Home Depot has a social media presence on both Instagram (instagram.com/homedepot) and Facebook (facebook.com/homedepot). However, these accounts are used primarily for marketing. Customer complaints are either unanswered or directed to the customer support number.
Tips for Getting a Fast Response from The Home Depot
If you want to get a fast and helpful response from The Home Depot, you have a few options. Although they actively post on social media, their social media managers do not typically respond to customer support questions.
If you have a problem with an in-store purchase, talk to the customer care representative at the store. They should be able to help with issues like questions and returns, although they may forward you to The Home Depot’s customer support phone number.
The quickest way to get support from The Home Depot is by calling their customer support number. This number offers live support to customers. Use their general customer support number or the specific number for online customer support (if your issue relates to an online order).
Although Home Depot offers a text support option, calling the customer support line will usually result in a faster response.