Wish is an online e-commerce marketplace founded in 2010 by Piotr Szulczewski and Danny Zhang.
Wish enables customers to create wish lists with their favorite products. When they create their lists, they are connected with merchants. A personalized shopping experience is curated for each customer instead of relying on search bars to connect customers with the products they want.
Wish does not stock products or manage returns. Like eBay, they facilitate purchases between sellers and customers and charge a percentage of each sale. In 2018 it was the most downloaded e-commerce application and by 2019 it became the third-largest e-commerce marketplace in the United States (based on sales numbers).
More than one million sellers list products on Wish. Most of the items sold on Wish come from China, although distributers around the world list items on Wish.
Consumers can choose express shipping to get their items in 5 days, though most consumers save money by using standard shipping that takes 2 to 3 weeks. The cheap prices are one of the major benefits that draw customers to Wish.
How to Contact Wish Customer Service
If you need to contact Wish customer service, there are a number of ways to get in touch:
Contact Wish Customer Service – Phone
You can contact Wish’s customer support at 1-800-266-0172.
Contact Wish Customer Service – Email
You can email Wish’s customer support through the email [email protected]. However, their website recommends using the “Contact Support” feature in the app for a faster response.
Contact Wish Customer Service – Social Media
Wish is active on several social media platforms, including Twitter (twitter.com/WishShopping), Instagram (instagram.com/wish), and Facebook (facebook.com/wish).
However, the bulk of their online presence is used to advertise goods instead of answer specific customer support questions.
Tips for Getting a Fast Response from Wish
Because Wish is an online retailer that only facilitates sales between sellers and consumers, you should reach out to the seller for assistance with an order before contacting Wish’s customer support. In many cases, they will recommend contacting the seller with issues about shipping and product quality.
However, sometimes you’ll need to contact Wish’s customer support for issues that involve their website and unresolved issues with certain sellers. The quickest way to talk to a customer service representative is by calling the customer support phone number.
Although Wish provides a customer support email address, they recommend using the “Contact Support” feature in the app for a faster response. If you’re unable to get a hold of a customer support representative over the phone, using this feature is your best option.
It will most likely not help you to reach out to Wish through social media. Although they often respond to customer comments, their social media profiles are primarily a marketing resource. If you have specific issues and need customer support, their social media managers will direct you to the “Contact Support” section of their app.