Ashley HomeStore is a furniture store chain that sells Ashley Furniture products. The chain opened its first store in 1997 and now has over 1,000 locations around the world. The offer both corporate and independently owned furniture stores in the United States, Canada, Mexico, South America, Africa, and Asia.
Some independently owned Ashley HomeStores offer furniture that isn’t manufactured by Ashley. However, Ashely Furniture Industries produces the bulk of the furniture sold at their locations. In the early 2000s, Ashely Furniture became the fastest-growing furniture chain.
Customers can also purchase furniture through Ashley Furniture’s website. They offer sales, shipping, and special financing that allow customers to buy furniture for their homes without setting foot in a brick-and-mortar location.
In addition to furniture, Ashley Furniture sells mattresses, kitchen appliances, outdoor products, organization and storage products, bedding, décor, rugs, lighting, and holiday decorations.
The online store allows customers guaranteed price matching. Since most of the products are produced by Ashley Furniture Industries, they’re able to offer buyers affordable pricing. Many items on their site qualify for free shipping.
Ashley Furniture also offers a rewards program called “Orange.” Customers enrolled in Orange get rewards, special deals, coupons, and sneak peaks at special deals. Consumers can enroll in this program when they’re approved for an Ashley Furniture credit card.
How to Contact Ashley Furniture Customer Service
If you need customer support, there are a number of ways to contact Ashley Furniture:
Ashley Furniture Customer Service – Phone
Ashley Furniture’s customer support phone number is 1-866-436-3393.
Customers can call the number Monday through Friday from 7:00 a.m. to 7:00 p.m. central time. On Saturdays, customers can get assistance from 7:00 a.m. to 5:00 p.m. central. They do not operate their customer support line on Sundays.
You can also request a call from customer service through a form on their website.
Ashley Furniture Customer Service – Online Chat
You can talk with Ashley Furniture’s virtual assistant on their website (click here). This bot can help you troubleshoot common problems.
Ashley Furniture Customer Service – In-Person
You can visit an Ashely HomeStore location to talk with a sales representative in-person. However, they may not be able to help you with all problems. Additionally, some locations are privately owned and may offer even more limited assistance.
Ashley Furniture Customer Service – Social Media
Ashley HomeStore is most active on Facebook (facebook.com/AshleyHomeStore), where they regularly post. Although their social media team respond to comments, responses may take a long time at night and during weekends.
Although Ashley Furniture has a Twitter account – twitter.com/AshleyHomeStore, they rarely post and never reply.
There are several Ashley Furniture accounts on Instagram, but the only verified account is for Ashley HomeStores in Costa Rica.
Tips for Getting a Fast Response from Ashley Furniture
If you need support from Ashley Furniture, skip their social media accounts and in-store locations. Only use their brick-and-mortar locations for customer service if your need concerns that particular location.
Their customer service phone number is the fastest and most effective way to get in contact with Ashley Furniture. However, the phone is only managed on weekdays and for a portion of the day on Saturday.
If your needs occur after hours, you can use their virtual assistance to help you troubleshoot issues. You can also use their online form to request a call. This allows you to initiate contact, although you may not receive a response until a customer service representative is available to reach out.