Next Home Customer Service – Contact Details

Next is a British multinational clothing, footwear and home products retailer. Based in England, the company has 700 stores in the UK, Europe, Asia, and the Middle East. The majority of its stores are located in the UK (~500), and it’s been the largest clothing retailer in the country since 2014.

Next Home remains a part of the overall Next brand, unlike other retailers. The first home interior range debuted in 1985, and most Next stores contain a selected range of Next Home products. However, it wasn’t until 2011 that Next opened its first combined fashion, home & garden store in Shoreham-by-Sea. Since then, it’s opened several dedicated home and fashion stores.

Next’s home range is amongst the most extensive of any fashion retailer. It sells furniture, bedding, soft furnishings, garden equipment, lighting, home accessories, and more. You can even purchase sofas and chairs from the brand.

How to contact Next Home Customer Service

Because Next Home is a subsection of the overall Next Brand, you can contact the company using all its customer services. These include:

Next Home Customer Service – Phone

Next run several telephone numbers for specific services. See below:

DepartmentTelephone NumberOpening Times
Online Orders & General Enquiries0333 777 8000Monday – Sunday 8am to 11pm
Selfserve Number for Payments, Return Requests and Account Balance Confirmation0800​ 587​ 77587 days a week, 24/7
Furniture & Upholstery Enquiries – UK0333 777 8999Mon to Fri 7.30am to 11pm, Sat & Sun 7.30am to 10pm
Furniture & Upholstery Enquiries – Eire0333 777 8739  Mon to Fri 7.30am to 11pm, Sat & Sun 7.30am to 10pm

Next Home Customer Service – Chat

You can speak to a member of the Next Home service team using their live chat.

Service is available for a variety of topics, including: Returns, how to track orders, gift cards, Nextpay card, Delivery charges and more.

Next Home Customer Service – Email

Customers can contact Next Home customer support by sending an email query using this contact form.

Next Home Customer Service – Postal Address

Send a letter to: Next, Desford Road, Enderby, Leicester, LE19 4AT

Tips for Getting a Fast and Efficient Response

Here are some tips to ensure you get a fast and efficient response:

  • Use the right method. Depending on the nature of your query, speaking via chat or phone will provide a much faster response than by post.
  • Write out your problem. Before speaking to a staff member, write out what your problem is and what you want. Being clear about your intentions can help remove any confusion.
  • Be direct. Polite but direct communication maintains a congenial tone without diminishing your problem.

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