Next is a British multinational clothing, footwear and home products retailer. Based in England, the company has 700 stores in the UK, Europe, Asia, and the Middle East. The majority of its stores are located in the UK (~500), and it’s been the largest clothing retailer in the country since 2014.
Next Home remains a part of the overall Next brand, unlike other retailers. The first home interior range debuted in 1985, and most Next stores contain a selected range of Next Home products. However, it wasn’t until 2011 that Next opened its first combined fashion, home & garden store in Shoreham-by-Sea. Since then, it’s opened several dedicated home and fashion stores.
Next’s home range is amongst the most extensive of any fashion retailer. It sells furniture, bedding, soft furnishings, garden equipment, lighting, home accessories, and more. You can even purchase sofas and chairs from the brand.
How to contact Next Home Customer Service
Because Next Home is a subsection of the overall Next Brand, you can contact the company using all its customer services. These include:
Next Home Customer Service – Phone
Next run several telephone numbers for specific services. See below:
- Next Home Austria phone number: 08000 17805
- Next Home Belgium phone number: 024 012 510
- Next Home Canada phone number: 1866 508 8465
- Next Home Denmark phone number: 78737896
- Next Home France phone number: 01 70 70 34 63
- Next Home Germany phone number: 0800 589 0746
- Next Home Italy phone number: 0236 009 733
- Next Home Netherlands phone number: 207 139 196
- Next Home Spain phone number: 911147396
- Next Home Sweden phone number: 0850 685 455
- Next Home Switzerland phone number: 0445 831 601
- Next Home UK phone numbers:
| Department | Telephone Number | Opening Times |
| Online Orders & General Enquiries | 0333 777 8000 | Monday – Sunday 8am to 11pm |
| Selfserve Number for Payments, Return Requests and Account Balance Confirmation | 0800 587 7758 | 7 days a week, 24/7 |
| Furniture & Upholstery Enquiries – UK | 0333 777 8999 | Mon to Fri 7.30am to 11pm, Sat & Sun 7.30am to 10pm |
| Furniture & Upholstery Enquiries – Eire | 0333 777 8739 | Mon to Fri 7.30am to 11pm, Sat & Sun 7.30am to 10pm |
- Next Home USA phone number: 1-888 385 6398
Next Home Customer Service – Chat
You can speak to a member of the Next Home service team using their live chat.
Service is available for a variety of topics, including: Returns, how to track orders, gift cards, Nextpay card, Delivery charges and more.
Next Home Customer Service – Email
Customers can contact Next Home customer support by sending an email query using this contact form.
Next Home Customer Service – Postal Address
Send a letter to: Next, Desford Road, Enderby, Leicester, LE19 4AT
Tips for Getting a Fast and Efficient Response
Here are some tips to ensure you get a fast and efficient response:
- Use the right method. Depending on the nature of your query, speaking via chat or phone will provide a much faster response than by post.
- Write out your problem. Before speaking to a staff member, write out what your problem is and what you want. Being clear about your intentions can help remove any confusion.
- Be direct. Polite but direct communication maintains a congenial tone without diminishing your problem.